SHIPPING TERMS & CONDITIONS

All orders shipped within New Zealand only.

Kindly select the dispatched date. A dispatch date is when the goods leave our shop, this is NOT the date its received/delivered on.

Dispatch days are Tuesdays and Wednesdays.
Orders should be received 1-2 days after the selected dispatch day. Rural deliveries takes 2-3 days.
Some orders may be one day delayed in high peak seasons e.g. Christmas. 

A confirmation email and tracking number will be emailed to you once payment is made and before the item has been dispatched.
If you didn’t receive a tracking email please let us know and we can resend one. 

All our products headed to you leaves Butter Baby HQ in sufficient packaging and in top notch quality. Delivery issues involving lost, delayed or damaged packages will be dealt with on a case by case basis. We are not responsible for providing you a replacement order or refund as this is at fault of the courier. If any issues arise please contact us within 48 hours of receiving your order.

Cookies can last 10-14 days at room temperature. Please store in an air tight container out of direct sunlight.